Terms of service

1.The agreement

Tenure Hire is provided by TenureMetrics ("Tenure", "we", "us"). By creating an account, or by using the service on behalf of a company that has one, you agree to these terms. If you are accepting for a company, you confirm that you have the authority to bind it, and "you" means the company and every person who uses the service under its account.

If you do not agree, do not use the service.

We may change these terms. When we do, we post the new version here with a new date, and for changes that matter we email the account's administrators at least 14 days before they take effect. Continuing to use the service after that date is acceptance of the new terms.

2.Accounts and users

An account belongs to one employer. An individual account has one user. A team account has an administrator who invites colleagues, and every user on it acts for the company. You are responsible for everything done under your account, for keeping passwords private, and for telling us straight away at the address in section 17 if you think someone has used it without permission.

You must give us accurate account and billing details and keep them current. You must be at least 18 and using the service for your work.

3.What the service does

Tenure Hire helps healthcare employers find and contact clinicians. You describe a role once. Tenure's AI-powered proprietary sourcing technology searches Tenure's own database of clinicians, works the job board accounts you connect, sends your message to the people who fit, and tells you when someone is interested. The service also keeps the history of who you have contacted, lets your team log calls and emails, and reports on what each run produced.

Tenure finds and introduces people. It does not employ, vet, license-check or guarantee any clinician, and it does not make hiring decisions. Confirm a clinician's credentials and eligibility yourself before you rely on them, and follow the hiring laws that apply to you, including those on equal opportunity, background checks and the use of automated tools in employment decisions.

4.How you may use it

You may use the service only to recruit clinicians for roles your company is hiring for, or is hiring for on behalf of a client you represent. In particular, you agree not to:

• use it to recruit for an employer you have no relationship with, or to resell access;
• copy, export or scrape candidate information for any purpose other than recruiting for your own roles, or build a database or a competing product from it;
• send messages that are misleading, discriminatory, unlawful, or unrelated to a real role;
• contact a clinician who has asked not to be contacted;
• share your login, or let anyone outside your company use your account;
• probe, overload or interfere with the service, or try to get around its limits, including the limits on how many people a plan can contact;
• upload anything that infringes someone else's rights or that you have no right to share.

If we believe an account is being used in one of these ways, we may suspend it while we look into it.

5.Your job board accounts

You can connect job board accounts your company already pays for, and Tenure Hire will search and message through them on your behalf. Those accounts are yours. You are responsible for having the right to use them this way under the board's own terms, for the fees the board charges, and for what the board allows. We follow each board's rules and pace, and we stop using an account the moment you disconnect it.

A board can change what it allows or stop working with us at any time. We are not responsible for a board's availability, its rules, or how it treats your account.

6.Candidate information

Candidate information in Tenure Hire comes from sources described in our privacy policy: public professional records, information clinicians make available to employers, and information clinicians and employers give us. It is provided for recruiting.

We make every effort to keep this information accurate. Records are checked against the issuing board and the NPI registry where we can, refreshed as their sources change, and marked to show what has been confirmed. Even so, the information is only as accurate as its sources, and those sources change. We make no claim that any record is accurate, complete or current, and you should not rely on it without checking. Confirm a clinician's identity, licence, credentials and eligibility yourself before making any decision about them.

Clinicians can ask us to correct their information or to stop contact from Tenure Hire, and we honour those requests. When a clinician asks not to be contacted, the service will not message them again from any account, and we ask that you do not either.

When you contact a clinician through the service, you are a controller of the information you receive. Use it only for the role, keep it secure, and delete it when you no longer need it.

7.Plans, trials and fees

Paid features need a plan. Plans are billed in advance, monthly, quarterly or annually as you choose, through our payment provider, Stripe. A team plan is a base price plus a price for each user on the account; adding a user is billed for the rest of the current period. Each plan includes a number of candidate contacts per month, and you can buy more. Prices are shown on the billing page before you choose, and we tell account administrators at least 30 days before a price change takes effect for them.

A first plan starts with a 7-day free trial. A payment card is needed to start it, the trial includes a small number of contacts and one run, and billing begins automatically when the trial ends unless you cancel before then. You can also start the plan early from the billing page.

You can cancel at any time from the billing page. Your plan runs to the end of the period you have paid for and does not renew. Fees already paid are not refunded, except where the law requires it or where we have failed to provide the service and cannot put it right. Unused contacts do not carry over or convert to money.

Prices do not include taxes. Where we have to collect sales or similar tax, it is added to your invoice. If a payment fails, we will try again and tell you; if it still fails, paid features pause until it is settled.

8.Your content and ours

Everything you put into the service, such as role descriptions, messages, notes, contact lists and uploaded files, stays yours. You give us the permission we need to store it, show it to your team, send it where you ask, and use it to run and improve the service for you. We do not sell it and we do not use your messages or notes to train models.

The service itself, including its software, design, candidate database, documentation and name, belongs to TenureMetrics and its licensors. You may use it as these terms allow and no further. Suggestions you send us may be used without obligation to you.

Some features draft text or summaries with the help of artificial intelligence. Review anything the service drafts before you send it. You are responsible for what goes out under your name.

9.Privacy

How we collect, use and protect personal information, both yours and clinicians', is described in our privacy policy. It also lists the companies that process data for us. By using the service you agree that we may handle personal information as that policy describes.

10.Availability and changes

We work to keep the service available around the clock and to tell you ahead of planned maintenance, but we do not promise uninterrupted service. We add, change and retire features over time. If we retire something your plan depends on, we tell administrators first and, where we reasonably can, offer a way to keep working.

11.Warranties

We provide the service with reasonable skill and care, and we make every effort to keep the information in it accurate. Beyond that, the service and all candidate information are provided as they are, without any other warranty, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement. In particular, we make no claim about the accuracy of any candidate record, and section 6 says what that means for how you use one. We do not warrant that any search will find a candidate, that any candidate will respond, or that any hire will result. Some jurisdictions do not allow these exclusions, in which case they apply to the extent the law permits.

12.Limits on liability

To the extent the law allows, neither TenureMetrics nor you is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, however caused, even if told they were possible. To the same extent, TenureMetrics' total liability for all claims arising from the service in any 12-month period is limited to the fees you paid us for the service in that period.

These limits do not apply to either side's breach of section 4, to amounts you owe us, to a party's fraud or wilful misconduct, or to liability that cannot be limited by law.

13.Your responsibility for claims

You will defend and compensate TenureMetrics against claims, losses and reasonable legal costs that arise from your use of the service in breach of these terms, from your hiring decisions, from content you provide, or from your use of a job board account in breach of that board's terms. We will tell you promptly about any such claim and let you control its defence, as long as you do not settle it in a way that admits fault on our behalf without our agreement.

14.Ending the agreement

You can close your account at any time by cancelling your plan and asking us to close it. We can suspend or close an account that breaches these terms, that has not paid, or that we are required by law to close; we give notice where we reasonably can, and we end the agreement if we stop providing the service altogether.

When an account closes, access ends. You can export your notes and reports before then, and for 30 days afterwards on request. We then delete your company's content, except what we have to keep for legal, accounting or security reasons, which we keep only for that purpose. Sections 6 through 16 survive the end of the agreement to the extent they are meant to.

15.Governing law and disputes

These terms are governed by the laws of the State of Delaware and the United States, without regard to conflict-of-law rules. If a dispute cannot be settled by talking to us first, which we ask you to try, it is heard by the state or federal courts located in Delaware, and both sides accept their jurisdiction. Either side may seek an injunction in any competent court to protect its rights in its intellectual property or confidential information.

16.General terms

These terms, the privacy policy and the plan details shown on the billing page are the whole agreement between us about the service and replace any earlier one. If a part of these terms is found unenforceable, the rest stands. A delay in enforcing a term is not a waiver of it. Neither side is responsible for failures caused by events beyond its reasonable control. You may not transfer this agreement without our written consent; we may transfer it to a successor to our business. Notices to you go to the account administrators' email addresses; notices to us go to the address below.

17.How to reach us

Questions about these terms go to hello@tenurehire.com. Customers can also open a support ticket from the Help page inside Tenure Hire.